Humble Abode Website Review & Ratings + Humble Abode Coupons
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Humble Abode Website Review & Ratings + Humble Abode Coupons

Humble Abode: Products & Services

Since 1999, Humble Abode has sold home furnishings to customers across the United States.  Customers can shop online to find high quality furniture to décor their home.  When you shop at Humble Abode, you will find: beds, desks, nigh stands, TV stands, shelves, chests, dressers, armoires, occasional chairs, and more.   

Humble Abode: Company Background

Humble Abode began as an online retailer in 1999 and now servers thousands of customers. Humble Abode, Inc. is one of the fastest growing private retailers in the United States. With thousands of satisfied customers, Humble Abode is one of the early companies to begin selling furniture using the internet. Humble Abode has their own distribution centers and also ship from different warehouses located throughout the United States. Founded in San Francisco, California in 1999, Humble Abode’s corporate headquarters and showroom are now located in Sonoma County California, the wine country just north of the San Francisco Bay Area. Humble Abode takes pride in providing premium service, premium home delivery, and premium quality home furnishings

Humble Abode: Customer Feedback & Reviews

What do customers have to say about merchandise and customer service from Humble Abode?  Here are a few comments from customers around the Web.  Humble Abode received mixed reviews from customers.

"Used inaccurate picture of headboard I was searching for. Basically bait and switch. Show King size headboard with more elaborate and better looking storage area design. What we ordered from same description was cheap looking and not same product. Offered nothing in compensation except they would consider redoing ad copy so its not misleading. Didn't say they would and honestly how does that help me or others already exploited"- Reseller Ratings

“I was very pleased with Humble Abode, especially their customer service department. When I placed my initial order, I selected the wrong item (my one minor complaint is that the website is not the easiest to navigate.) The first time I tried to call, I had to leave a message, but the following day, I was able to get through without a problem and correct the order (which was for a less expensive bed.) Fed Ex mishandled the order and lost one of the pieces, resulting in a delay (hence the "close to on time" rating. This was not due to any fault of Humble Abode's, and customer service was very helpful and supportive in working to resolve this issue. Dealing with Fed Ex, on the other hand, was a terrible experience, full of run-arounds, double-talk and unreturned phone calls. Finally, when the bed arrived, one piece had been improperly installed during the assembly process. The customer service people at Humble Abode were again very helpful and provided a replacement part as expeditiously as possible.
While there were multiple problems surrounding this purchase, none of them were the fault of Humble Abode. The customer service department was consistently responsive, concerned, and helpful. We are also very satisfied with the product, the Sage model bed. I would happily shop at Humble Abode in the future.”-Epinions

“TERRIBLE, TERRIBLE DELIVERY "SERVICE"  100% Satisfaction Guaranteed is a MYTH!  On order # 1 I paid for white glove delivery and taking away packaging.  Not done.  Delivery was to my condo in Florida.  While the office manager was checking for authority to sign to accept the delivery, the drivers drove off.  I got billed $151.00 for "noone home to accept delivery," and had to pay it before they would reschedule delivery.  No response to my eMail complaining.  Also, on a second order (placed before all the crap on the first order) delivery originally estimated May 15, it's now June 3 and the status of the order is still "pending fulfillment."  Humble Abode says they can't be held responsible for manufacturer delays, but that did not keep them from promising May 15 BEFORE I placed my order.  If and when I finally get delivery of this second order, I will update this comment.  I asked them how to place a negative comment in their testimonials section of their website, and a rep told me that they only post positive comments - 100% guaranteed!!!  What a horrible taste in my mouth from this company.  More to tell, but I am getting too upset to continue.” -Epinions

 

Humble Abode: Business Credibility & Trustworthiness

On a grading scale of A+ to F, Humble Abode received an A+ rating with the Better Business Bureau.  Humble Abode, Inc. has been BBB accredited since March 10, 2003.  Within the last three years, there have been 36 complaints filed against Humble Abode, and 18 complaints have been filed within the last 12 months.  Reasons for these complaints include the following:

  • Advertising and sales    3
  • Delivery issues                 6
  • Problems with products and services     26
Humble Abode: Website Popularity & Google Ranking

Humbleabode.com has a global Alexa traffic rank of 169,896, and an American traffic rank of 31,606.  There are currently 125 sites linking into Humbleabode.com.  Based on Internet research, Humbleabode.com is more frequently visited by college educated women who are in the age range of 55-64, don’t have children, and visit the site from work.   Humble Abode has a Google Page Rank of 3 out of 10.

Humble Abode: Social Media Presence

Customers can stay up to date on the latest news, new arrivals, special offers, and more by following Humble Abode on Facebook, Twitter, and Pinterest.  Humble Abode’s Facebook page has 1,413 likes, and 6 people are currently talking about them.  Humble Abode has 43 followers on Twitter.   Customers can also view the latest photos and more from Humble Abode on Pinterest.   There are currently 54 followers, 34 boards, 214 pins, and 5 likes. 

Humble Abode: Website Security & Safety

Protecting your personal information and privacy is a top priority at Humbleabode.com.   When you send your credit card , billing and shipping information, Verisign, Inc. uses industry standard Secure Socket Layer encryption technology to prevent the information from being intercepted. Humble Abode’s secure servers are housed in a high security Oracle data center. Statistically, online purchases are safer than credit card purchases at local department stores or restaurants because the information is immediately encrypted and can only be read by secure and authorized computers.

Humble Abode: Pricing & Packages

Pricing of merchandise will vary at Humble Abode.  The following chart gives examples of merchandise and prices at Humble Abode.  Be sure to sign up for email alerts from Humble to receive promotions and decorating ideas.

Item

Price

Metro 96’’ Entertainment Wall Unit

$2909.00

Conventry Bed by Wesley Allen

$295.00

Phoenix two drawer Storage Cabinet

$229.00

Axess Four Door Storage Cabinet

$229.95

Humble Abode: Shipping Rates & Policies

All of Humble Abode’s prices include free front door delivery to the front entrance at ground level, Monday through Friday, during business hours. Weekend, after hours, holiday or existing furniture removal deliveries may be available at an additional cost. Please contact Humble Abode regarding these options. Humble Abode, Inc. believes that it should never be the responsibility of their customers to unload their order off the truck. Humble Abode also provides in home delivery and set up service for an extra minimal charge for most products. 

When your order has been placed, Humble Abode’s purchasing department will provide an estimated ship date within 24 hours via email to the address you have provide.

Depending on your order, certain items can ship from multiple locations and with different delivery dates. Once your order has shipped, Humble Abode will provide you with the carrier’s name, contact information, and tracking number. You may track the progress of your order with the tracking number given, though this is not a necessity. A representative from the delivering carrier will call to schedule a delivery time.

Humble Abode: Payment Methods Accepted

Humble Abode accepts all major credit cards including Visa, Master Card, Discover, and American Express.  If you do not wish to use your credit card online, you may pay for your purchases with Pay Pal and Google Checkout.  These are safe and convenient options for shopping online. 

If you are paying by check, money order, or cashier’s check, you must print a copy of your shopping cart and mail it to the following address.

Humble Abode, Inc.

Attn: Sales

3321 Industrial Drive

Santa Rosa, CA 95403

Humble Abode: Returns, Refunds & Exchange Policy

If you are not completely satisfied with your purchase  contact Humble Abode by e-mail or phone within 5 days of delivery and Humble Abode will arrange to have the item picked up. Transportation for returned items will be designated by Humble Abode, Inc. and since the retailer use third party carriers, all shipping charges are nonrefundable regardless if the original shipping was free. Products must be returned in their original carton if possible or in a substitute carton that adequately protects them if the original carton is not available. Reduced credit or no credit will be allowed on returned products that incur damage because of inadequate packaging. Products returned for any reason other than manufacturer defects or carrier damage may be subject to a 25% restocking and handling fee and all returns are subject to final count and inspection.

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